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Post by AzTex on Aug 9, 2024 14:40:04 GMT -8
I'm unable to log in to the SDSU Aztecs app to down load tickets to my phone. I'm on an Android phone and using the SDSU app with the black icon. No problem like this previously. I've deleted and reinstalled the app with no change. I've tried installing the app on my wife's phone, but the app requires Android 10 or above and her phone is only on Android 9 (will not upgrade any further).
Anyone else having this problem or is it just me? If someone has had the same problem and solved it I'd appreciate knowing the secret.
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Post by AzTex on Aug 9, 2024 14:51:00 GMT -8
I put a call into the Aztec ticket office about the problem and got a return call after about 5 minutes with the answer. The app system is down and not working at the time. It's been down for most of the week. They expect the problem to be fixed by tomorrow. The ticket office sent me a text with links to my tickets for tomorrow.
Problem solved and fortunately the problem wasn't with me.
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Post by azson on Aug 9, 2024 15:18:09 GMT -8
I put a call into the Aztec ticket office about the problem and got a return call after about 5 minutes with the answer. The app system is down and not working at the time. It's been down for most of the week. They expect the problem to be fixed by tomorrow. The ticket office sent me a text with links to my tickets for tomorrow. Problem solved and fortunately the problem wasn't with me. That's why AzDick pays the premium for paper season tix, he got sick of that app BS. And the last thing you want to be doing at The Snapper entry after guzzling Aztecaritas is messing around with a $#!+ app! |
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Post by PowayAztec on Aug 9, 2024 18:53:47 GMT -8
I put a call into the Aztec ticket office about the problem and got a return call after about 5 minutes with the answer. The app system is down and not working at the time. It's been down for most of the week. They expect the problem to be fixed by tomorrow. The ticket office sent me a text with links to my tickets for tomorrow. Problem solved and fortunately the problem wasn't with me. That's why AzDick pays the premium for paper season tix, he got sick of that app BS. And the last thing you want to be doing at The Snapper entry after guzzling Aztecaritas is messing around with a $#!+ app! One of many reasons I non-renewed my season tickets after 42 years. And I refuse to pay a fine for getting paper tickets. |
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Post by AztecWilliam on Aug 9, 2024 21:39:32 GMT -8
That's why AzDick pays the premium for paper season tix, he got sick of that app BS. And the last thing you want to be doing at The Snapper entry after guzzling Aztecaritas is messing around with a $#!+ app! One of many reasons I non-renewed my season tickets after 42 years. And I refuse to pay a fine for getting paper tickets.
AzWm
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Post by 94sdsu on Aug 10, 2024 4:22:19 GMT -8
One of many reasons I non-renewed my season tickets after 42 years. And I refuse to pay a fine for getting paper tickets.
AzWm
You can transfer your tickets online to other people |
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Post by gamer2101 on Aug 10, 2024 7:29:28 GMT -8
The app is still not working correctly for me. It does suck right now.
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Post by sdsudevil on Aug 10, 2024 8:42:51 GMT -8
The app is useless. It is better to go through Goaztecs.com on a web browser.
And frankly, most universities do not use personal apps for tickets.
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Post by AzTex on Aug 10, 2024 9:25:38 GMT -8
The app is still not working correctly for me. It does suck right now. I don't know if anyone is available by phone in the ticket office today. But, you might call and see if they'll text you a link to your tickets like they did for me yesterday. Otherwise, maybe showing up at the stadium and going to the ticket office might work.
I was surprised no one had complained about the app not working earlier in the week. I fought with it for a couple of days before I called them Friday.
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Post by AzTex on Aug 10, 2024 9:29:41 GMT -8
That's why AzDick pays the premium for paper season tix, he got sick of that app BS. And the last thing you want to be doing at The Snapper entry after guzzling Aztecaritas is messing around with a $#!+ app! One of many reasons I non-renewed my season tickets after 42 years. And I refuse to pay a fine for getting paper tickets. The Aztecs couldn't get rid of me that easily. I'm a lot older than you and have only had minor issues before this. Once my phone crashed and I had to go back to the parking lot to get my wife's phone. One time I couldn't get a strong enough signal on my phone to load the tickets. The ticket taker suggested I go to the ticket window and get a hard copy. Just then I got a stronger phone signal. |
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Post by aztecfred on Aug 10, 2024 9:31:15 GMT -8
The app is still not working correctly for me. It does suck right now. I don't know if anyone is available by phone in the ticket office today. But, you might call and see if they'll text you a link to your tickets like they did for me yesterday. Otherwise, maybe showing up at the stadium and going to the ticket office might work. I was surprised no one had complained about the app not working earlier in the week. I fought with it for a couple of days before I called them Friday.
It's down/not working so often, that most of us take in stride. If reported every time, it would like a canopies thread. |
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Post by AzTex on Aug 10, 2024 9:38:40 GMT -8
I don't know if anyone is available by phone in the ticket office today. But, you might call and see if they'll text you a link to your tickets like they did for me yesterday. Otherwise, maybe showing up at the stadium and going to the ticket office might work. I was surprised no one had complained about the app not working earlier in the week. I fought with it for a couple of days before I called them Friday.
It's down/not working so often, that most of us take in stride. If reported every time, it would like a canopies thread. Good point, but it's never lasted this long for me before. I thought it was a problem with my phone or me. If someone else had complained I would have called earlier.
I do always download the tickets to my Google Wallet on the phone so I don't need any phone or internet connection when I get to the stadium or arena.
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Post by Aztec94 on Aug 10, 2024 9:49:04 GMT -8
I was able to get my tickets and load them into Google Wallet via the Snapdragon Stadium App instead of the GoAztecs app.
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Post by AzTex on Aug 10, 2024 10:07:54 GMT -8
I was able to get my tickets and load them into Google Wallet via the Snapdragon Stadium App instead of the GoAztecs app. Great news. More information please. What kind of log-in did you use to be connected to your account for the tickets?
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Post by aardvark on Aug 10, 2024 11:17:41 GMT -8
Well, I can't log into the Ticketmaster app or the SDSU app, and it's been that way all week.
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Post by AzTex on Aug 10, 2024 11:45:10 GMT -8
Well, I can't log into the Ticketmaster app or the SDSU app, and it's been that way all week. I haven't been able to log in to Ticketmaster either. I was going to transfer my tickets to me and get them through Ticketmaster, like I do with my son, but I couldn't do it that way. |
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Post by FULL_MONTY on Aug 10, 2024 12:45:13 GMT -8
Just go to (ON YOUR CELL PHONE) am.ticketmaster.com/sdsu/Login then to my events then event details transfer to your apple wallet or just use the virtual ticket you see when you log on. |
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Post by aardvark on Aug 10, 2024 14:38:00 GMT -8
Well, I can't log into the Ticketmaster app or the SDSU app, and it's been that way all week. I haven't been able to log in to Ticketmaster either. I was going to transfer my tickets to me and get them through Ticketmaster, like I do with my son, but I couldn't do it that way. Exactly my idea as well. |
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Post by Aztec94 on Aug 10, 2024 15:39:03 GMT -8
I was able to get my tickets and load them into Google Wallet via the Snapdragon Stadium App instead of the GoAztecs app. Great news. More information please. What kind of log-in did you use to be connected to your account for the tickets? It interfaces with Ticketmaster, so it would be your Ticketmaster login and password. |
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Post by jmarshall on Aug 11, 2024 9:43:46 GMT -8
I just did it.
First make sure you have the White SDSU App loaded (Not the old Black one)
Click on SDSU Icon in the App screen (The White one)
Click on lower right 3 bars “More “ option
Select “Ticket Central” option
Scroll to bottom
Select “Account Login”
Scroll down to the “Manage Tickets” white box and select
Log in using Ticketmaster login ID and Password
The next screen should show all of your tickets and Parking passes.
From here I usually load them into my Wallet. I have iPhone.
Buena suerte
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